Banking regulation > Promotion of Access to Information Act > Request Procedure Standard Bank Customers Contact Overview Right of Access to Information Request Procedure   Request Procedure The following procedure is applicable to requests for access to information in terms of the Act: the requester must complete the prescribed form the requester must deposit a request fee of R50 to ensure that processing takes place. The account number is: Account: Internal Audit Disbursement Account Number: 009738789 Branch: Johannesburg Branch Code: 000205 the completed request form and proof of deposit must be sent to the Standard Bank Group Information Officer at the following address: Mr. Surendra Naidoo The Standard Bank Group Information Officer 5 Simmonds Street Johannesburg 2000 Telephone: +27 11 631 5666 Fax: +27 11 636 4812 E-mail: Info.Officer@standardbank.co.za Upon receipt of the request form and proof of deposit the Group Information Officer shall: Assess the request form to ensure completeness Confirm payment of the request fee Process the request Notify a third party where applicable Decide whether to grant or deny the request Let the requester know of the decision Notify the requester about the payable access fee if the request is granted Repay the R50 request fee to the requester if the request is refused. The Group Information Officer must process a request within 30 days of receipt thereof. The Group Information Officer shall inform the requester in writing of any extension of the period to deal with a request.   Disclaimer | Conditions of access | Privacy and security statement